MISSION STATEMENT:
At Brianna Rafetto D.M.D. P.A., our mission is to work as a team to help our patients achieve the highest level of oral health possible in a compassionate and accepting environment. We are committed to being excellent in all aspects of patient care and service – starting with the first new patient phone call to follow up care calls and of course every touch-point in between.
VISION:
To be the preferred provider of dental care, information, and service in our community.
CORE VALUES:
- Outstanding Customer Service: We promise to provide unparalleled patient care compared to our competitors. This goes beyond the services provided and includes the way we communicate with our patients, work with others to ensure they receive comprehensive care, and ensure all their needs are met. Creating a great customer experience begins with staying true to the words we speak and the bonds we make.
- Quality Care: We work to provide our patients with the best treatment possible. This includes selecting the best treatment plan for each patient, using the best materials, and delivering the best possible care.
- Teamwork: We believe that we can provide our patients with the best care when we are working together as a team. We are unified in our purpose and our goals. We trust and respect each other and value everyone’s role in reaching our vision and goals.
- Loyalty: Our goal is always to be committed to our patients, ourselves, our co-workers, our practice, and other dental professionals. We are unified in our purpose and goals, and we trust and respect each other’s abilities.
- Passion: As healthcare providers, we see the true value of dentistry. We believe in the benefits behind what we do and work tirelessly to help our patients receive those benefits.
- ·Accountability: We remain steadfast and give our best efforts to positively impact others in a kind, responsive, and professional manner despite difficulties, obstacles, or even failure.
- Integrity: We aim to be good and honest professionals in all transactions and are committed to strong moral uprightness.
- Honesty: We strive to always be truthful when recommending treatment needs and are committed to providing care that we would want to have done ourselves.
- Compassion: We truly care about each of our patients and their dental needs. We understand their concerns and aim to make each patient feel comfortable in all transactions.
- Commitment to Learning: We put a strong emphasis on constantly learning and staying up to date with the care we provide our patients. We view failures as an opportunity for growth and improvement and consistently work to remain humble and stay open to new possibilities. We are committed to being better tomorrow than we were today.
- Goal-Focused: We are committed to continuously improving ourselves and our practice. This is driven by collecting accurate date measuring key performance indicators, and then using our findings to continuously improve our practice.